Follow-ups & review requests
The follow-up that never forgets.
Thank-yous, review requests, quote chasers and rebooking reminders, sent by text, email or WhatsApp at the right moment — and stopped the moment the customer replies. The part everyone means to do, done every time.
One customer, six months
Choose what the customer does. Watch what gets sent.
A dental check-up, then everything that should follow it. Every message stops the moment it's no longer needed.
What does Sarah do?
- Day 0 · 17:10
Thanks for coming in today, Sarah. Your aftercare notes are here — any questions, just reply.
- Day 1 · 10:00
How was your visit? If you've a minute, a Google review helps other patients find us.
- Day 4 · 10:00
One gentle reminder about that review — only if you've a minute. We won't ask again.
The only reminder — then it stops.
- Month 5 · 09:00
Your six-month check-up is due. Pick a time that suits.
Illustrative sequence — invented customer. Everyone is asked for a review the same way; nobody is filtered out.
What it handles
The messages everyone means to send.
After the visit
A thank-you the same day, then one review request with your Google link. One gentle reminder, never a nag.
Quotes that chase themselves
A nudge after two days and another after a week — until they say yes, say no, or ask a question.
Rebooking
The six-month check-up, the annual service, the renewal — a reminder when it's due, with a link to book.
Missing paperwork
Lists only what's still outstanding, and stops as each document arrives.
How it's set up
Built around you, then switched on.
The first two steps cost nothing. You hear or see it working before you pay for the build.
We pick the moments
When a thank-you, a review request or a reminder would actually be welcome — and when it wouldn't.
We write them in your voice
Short, specific messages from your business name. You approve every one.
We wire the triggers
A completed booking, a sent quote, a closed job — whichever system knows first.
It stops when they reply
Every reply goes to a person. The sequence never talks over a real conversation.
Reviews, done honestly
More reviews, from real customers. Nothing else.
Everyone is asked the same way
Google's rules don't allow asking only the happy customers, so we don't build it that way.
We never write or buy reviews
Fake reviews are illegal in the UK. We send the request; your customers decide what to say.
No incentives
No discounts or prize draws for reviews — just a short, polite ask with a direct link.
Follow-ups & reviews, by sector
Your next step
Book a free consultation.
Follow-up sequences shaped around your business. Book a free consultation to discuss email and SMS.
Care covers hosting, updates and support; cancel it any time with 30 days' notice. The working mockup comes first, free.
Questions people ask
Straight answers.
Which channels do the follow-ups use?
Text, email or WhatsApp — whichever your customers actually answer. Each message is written in your voice and sent from your business name.
How does it know when to stop?
Every sequence watches for a reply, a booking or a payment. The moment one arrives, the reminders stop and any reply goes to a person.
Will it only ask happy customers for reviews?
No. It asks every customer the same way — Google's rules don't allow picking only the happy ones. If someone replies with a problem, it comes straight to you.
Do you write or buy reviews?
Never. Fake reviews are illegal in the UK, and we don't offer incentives for reviews either. We send the request; your customers decide what to say.
Can I approve the messages first?
Yes. You approve every template before it goes live, and you can pause any sequence from one place.
Next step
Send the follow-up every time.
Tell us which messages you mean to send and don't. We'll mock up the sequence, free, within a week.
Rather talk to a person? Call 07347 507295 or WhatsApp Hamid.