AI chat agents · website, WhatsApp, Instagram
Replies in seconds. Books before they close the tab.
A chat agent for your website, WhatsApp and Instagram, trained on your services, prices and policies and connected to your diary. It answers the question, asks the right follow-up and books the slot — and hands over when it shouldn't answer.
Try the conversation
Three channels, three businesses, one booking each.
Tap the replies a customer would. It qualifies, offers real times and books — then tells you what happened.
What you see afterwards
- New lead written to your CRM
- Call booked
- Checklist emailed to the client
- Summary sent to the practice
Playing on its own — tap a reply to take over.
Illustrative conversations — invented customers, no real business.
What it handles
What a good first reply actually does.
Answers from what you've approved
Your services, prices, hours and policies — and when it doesn't know, it says so and takes details instead of guessing.
Qualifies before you're needed
Asks the two or three questions you'd ask, so the enquiry that reaches you is one worth your time.
Books, not just chats
Offers real times from your calendar and confirms the booking in the same conversation.
One record, whichever channel
Website chat, WhatsApp and Instagram messages land in the same CRM or inbox, with the whole conversation attached.
How it's set up
Built around you, then switched on.
The first two steps cost nothing. You hear or see it working before you pay for the build.
We gather what it should know
Services, prices, policies, the questions you get most — and the ones it must never answer.
We test it against real questions
Your customers' actual phrasing, including the awkward ones, before anything goes live.
We connect your channels
Your website, the WhatsApp Business Platform and Instagram messaging on your business account.
You read every conversation
Transcripts in one place, so you can see what it said and ask us to change it.
Where it answers
One agent on every channel.
- Website chatA useful first reply on every page, day or night.
- WhatsAppQuestions, bookings and changes by message, on the official Business Platform.
- InstagramDMs and post enquiries answered and routed into the same record.
- Email & formsEvery enquiry acknowledged, answered or handed on — written down once.
Where a person takes over
It hands over rather than guess.
The same rules as the phone line: anything sensitive, upset or uncertain goes to a person, with the conversation attached.
- If The caller mentions pain, injury or an emergencythen Elite will Flag it and text the on-call person straight away
- If They ask for advice — clinical, legal or financialthen Elite will Take the details and book a call with a qualified person
- If They're upset or making a complaintthen Elite will Apologise, take the details, and pass it to you first thing
- If They ask for a personthen Elite will Offer a call-back time, or put them through if someone's free
- If Anything it isn't sure aboutthen Elite will Say so and hand over, rather than guess
Your next step
Book a free consultation.
One chat agent across your channels, with SMS and WhatsApp follow-ups scoped around your needs. Book a free consultation.
Care covers hosting, updates and support; cancel it any time with 30 days' notice. The working mockup comes first, free.
Questions people ask
Straight answers.
Is this just ChatGPT on my website?
No. It uses a large language model to understand and write, but it only answers from the information you've approved, and it's connected to your diary and CRM so it can actually do things. When it doesn't know, it says so and takes details.
Does it work on WhatsApp and Instagram?
Yes, through the official WhatsApp Business Platform and Instagram messaging for business accounts. Messages from every channel land in the same record.
Will it make things up?
It's set up to answer only from your approved information and to hand over when unsure. We test it against the questions your customers really ask before launch, and you can read every conversation.
Can customers still reach a person?
Always. Ask for a person and the conversation is handed over — an alert to your team during opening hours, or a call-back request when you're closed.
What does it cost?
Book a free consultation and we'll put together a quote around your business. Scope and any ongoing care are agreed in writing before work starts.
Where do the conversations go?
Into your own systems — the CRM or inbox you already use — handled under UK GDPR. Our privacy policy explains what we process on your behalf.
Next step
Put a useful reply on every channel.
Book a call and we'll mock up a chat agent on your own services and prices, free, within a week.
Rather talk to a person? Call 07347 507295 or WhatsApp Hamid.