AI voice receptionist · UK
An AI receptionist that answers like you would.
It picks up in your business name, answers the questions you'd answer, books from your real diary and texts the confirmation — evenings, weekends and lunchtimes included. Anything it shouldn't handle goes to a person.
Be the caller
Ring a practice, an agency, a firm or a plumber.
Pick what you'd say. The receptionist answers the way we'd set it up — and some calls go straight to a person, on purpose.
07700 900 314
Sarah → dental practice
What does the caller say?
Booked
Thu 17:40 · New-patient exam
Confirmation and the medical-history form sent by text.
- Caller
- Sarah · 07700 900 314
- Type
- New patient, routine
- Booked
- Thu 17:40, new-patient exam
- Sent
- Confirmation + form link
Illustrative calls — invented callers, numbers from Ofcom's drama range. No real business or customer.
What it handles
The calls your front desk takes all day.
New enquiries and bookings
Asks what they need, offers times from your calendar and confirms the booking by text before they hang up.
Changes and cancellations
Moves an appointment without a second call, and frees the slot so it can be offered to someone else.
The questions you answer ten times a day
Prices from your list, opening hours, parking, what to bring — in your words, never made up.
Messages, taken properly
Name, number, reason and urgency, written down once and sent to the right person — not a garbled voicemail.
How it's set up
Built around you, then switched on.
The first two steps cost nothing. You hear or see it working before you pay for the build.
We listen first
A 30-minute call about the calls you get, the answers you give and the ones that should always reach a person.
We write it in your words
The greeting, the answers and the hand-off rules, drafted by us and approved by you.
You ring it before anyone else does
A free working mockup on a test number, so you hear it before you pay for the build.
Your line forwards to it
All calls, only when you're busy, or only out of hours — your choice, and you can change it. Live in 5–10 working days.
Where a person takes over
It knows which calls aren't its to take.
Routine calls run on their own. Anything urgent, sensitive or unclear goes to a person — by text, a transfer or a booked call-back. You set the rules.
Watch one call, beat by beat- If The caller mentions pain, injury or an emergencythen Elite will Flag it and text the on-call person straight away
- If They ask for advice — clinical, legal or financialthen Elite will Take the details and book a call with a qualified person
- If They're upset or making a complaintthen Elite will Apologise, take the details, and pass it to you first thing
- If They ask for a personthen Elite will Offer a call-back time, or put them through if someone's free
- If Anything it isn't sure aboutthen Elite will Say so and hand over, rather than guess
Your next step
Book a free consultation.
Your receptionist, diary connection and website integration, with calls and texts scoped around your needs. Book a free consultation.
Care covers hosting, updates and support; cancel it any time with 30 days' notice. The working mockup comes first, free.
Questions people ask
Straight answers.
Will callers know they're talking to an AI?
It introduces itself as your business's assistant, and we recommend being open that it's an AI. It will always take a message or pass the call to a person if the caller would rather.
Do I need a new phone number?
Usually not. Most set-ups forward your existing number to the receptionist — every call, only when you're busy, or only out of hours. We check what your phone provider supports before we quote.
What happens with urgent or sensitive calls?
You set the rules. Urgent calls can be put through to a mobile, flagged by text or answered with a message you've approved. Clinical, legal and financial questions go to a person rather than being answered.
Can it book straight into my calendar?
Yes — Google and Microsoft 365 calendars, and booking tools with an API or supported integration. We check yours before we quote rather than promising it up front.
What does it cost to run?
Book a free consultation and we'll put together a quote around your business. Scope and any ongoing care are agreed in writing before work starts.
What if it gets something wrong?
Every call is transcribed and summarised, so you can see exactly what was said. We tune it over the first weeks, and anything it isn't sure about becomes a message for a person rather than a guess.
Next step
Tell us what your phone is missing.
The calls that go unanswered, the enquiries that wait, the hours nobody covers.
Rather talk to a person? Call 07347 507295 or WhatsApp Hamid.